Shipping Policy

Thank you for shopping with Tovellia. We work to process and ship orders as efficiently as possible while providing customers with clear delivery information.

Order Processing

Orders are generally processed within 1–5 business days.

Processing begins after the order has been successfully placed and payment has been confirmed.

During periods of increased order volume, holidays, promotions, or other unforeseen circumstances, processing may take slightly longer.

Shipping Time

After an order has been processed, standard shipping generally takes approximately 7–15 business days.

The estimated total delivery timeframe, including processing and shipping, is approximately 8–20 business days.

Please note that these are estimated delivery times and are not guaranteed delivery dates.

Tracking Information

Once your order has been shipped, tracking information may be provided to the email address associated with your order.

Tracking information may take some time to become active after the carrier receives and scans the package.

Delivery Delays

Delivery times may be affected by circumstances outside our reasonable control, including:

• Severe weather
• Carrier delays
• Public holidays
• High shipping volumes
• Incorrect or incomplete shipping information
• Customs or other transportation-related delays

If a shipment is delayed, please contact us and we will do our best to assist you.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice that your shipping information is incorrect, please contact us as soon as possible at support@tovellia.com.

Once an order has been shipped, we may not be able to change the delivery address.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact our customer service team. We may request your order number, tracking information, and photos of any visible damage so that we can assist with the issue.

Contact

For shipping questions, please contact:

Tovellia
Email: support@tovellia.com
Phone: +1 215-986-3392

METRO STOCK SUPPLY LLC
655 Galisteo St, Santa Fe, NM 87505, United States